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Troubleshooting

Solutions to common LingeAI issues.

Installation​

Extension won't install​

CheckSolution
Browser versionChrome 90+ or Edge 90+ required
Disk spaceNeed 100MB+ free
Conflicting extensionsTemporarily disable others
Restart neededClose all browser windows, reopen

Icon is grayed out​

LingeAI can't run on certain pages:

  • chrome:// or edge:// pages
  • Extension pages
  • Protected sites (banking, etc.)

Navigate to a regular website.

Translation​

Translations not appearing​

StepAction
1Check extension is enabled (click icon, verify toggle)
2Check Settings → Blocked Sites
3Verify trigger settings are enabled
4Refresh the page
FixHow
Change positionSettings → Display → Popup Position
Reset zoomCtrl/⌘ + 0 to reset to 100%

Translation incorrect​

  1. Click Report in popup
  2. Select more context (surrounding text)
  3. Try different provider: Settings → Translation → Provider

Vocabulary​

Words not saving​

IssueSolution
Limit reachedFree plan: 500 max. Upgrade to Pro
Auto-save offSettings → Vocabulary → Auto-save
Sync issueSign out and back in

Lost vocabulary​

TrySteps
Sign inVocabulary syncs with account
Restore backupSettings → Data → Restore
Contact supportsupport@lingeai.com

No review words​

  • Words may not be due (spaced repetition)
  • Check filters: Vocabulary → Filter → Clear

Reading Mode​

Won't activate​

CauseSolution
Unsupported pageWorks on articles, not dynamic feeds
Page blockingRight-click → Open in Reading Mode

Formatting broken​

  1. Settings → Reading Mode → Reset to Defaults
  2. Try different font, size, or width

Performance​

Browser slowing down​

SettingLocation
Memory limitSettings → Advanced → Memory Limit → Low
Block unused sitesSettings → Blocked Sites
Clear cacheSettings → Data → Clear Cache
Update extensionCheck for latest version

High CPU usage​

  1. Use click-only mode: Settings → Translation → Trigger → Disable hover
  2. Reduce cache: Settings → Advanced → Cache Size

Sync​

Data not syncing​

CheckAction
InternetSync requires connection
AuthSign out and back in
SettingsSettings → Sync → Enable

Sync conflicts​

  • Choose local or cloud data when prompted
  • Force sync: Settings → Sync → Force Sync

Account​

Can't sign in​

IssueFix
Wrong credentialsCheck email/password
Forgot passwordClick Forgot Password
Not verifiedCheck email for verification link
Cookies blockedEnable cookies for lingeai.com

2FA locked out​

  1. Use backup codes
  2. Contact support@lingeai.com to verify identity and reset

Still stuck?​

Export debug logs: Settings → Advanced → Export Logs

Contact support: support@lingeai.com

Include:

  • Browser + version
  • LingeAI version
  • Issue description
  • Steps to reproduce
  • Debug logs

Response time: Within 24 hours.